Ownership support

Warranty & claims.

Check the terms for your vehicle, prepare the details and request a warranty review.

Prepare a Request Review Coverage
AI-assisted studio presentation of the 964 standard junior car based on supplied product photos
AI presentation · Based on supplied model photos

Your warranty terms

Check the agreement for your vehicle.

The order and applicable policy define coverage. This guide does not set a universal warranty period.

Warranty period

Confirm the vehicle term and any separate component terms.

Start date

Use the start-date rule recorded for your order.

Eligibility

Match the vehicle, buyer and order. Confirm any transfer or commercial-use conditions.

Policy details are awaiting confirmation. Use your order documents for the applicable warranty terms.

Coverage and conditions reviewed separately

Reported defects are assessed against the vehicle terms and the cause of the issue. The following conditions can require a different review.

Wear & aging
Normal tire, friction-part and finish wear differs from a defect. Battery capacity changes require model-specific review; no annual loss rate is assumed.
Impact damage
Record the incident and affected areas. Have brakes, steering, chassis or battery concerns inspected before further use.
Use & storage
Overloading, unsuitable terrain, improper towing or storage may contribute to an issue. Limits follow the model documentation.
Modifications
Describe changes to the vehicle. A modification may affect a related failure; it does not automatically exclude every unrelated claim.
Charging & exposure
Confirm the approved battery and charger combination. Water, heat, corrosion and other exposure need review; no weatherproof rating is assumed.
Previous repair
Include repair history. New damage from an unsuitable repair may be assessed separately from the original issue.
Transit damage
Keep the packaging and record arrival condition. Notify the seller or forwarder promptly and follow the shipment or insurance process.
Cosmetic condition
Record when marks first appeared. Finish defects, transit marks, use damage and ordinary aging can have different causes.
Spare Parts ↗Delivery Information ↗
Dealer, fleet and international requests
  • Dealers: include the customer delivery record, vehicle reference and relevant maintenance history.
  • Fleet operators: identify each affected vehicle, fleet number and operating impact.
  • OEM / private label: follow the agreed first-line support and manufacturer responsibilities.
  • International requests: confirm the practical service route, compatible parts, freight and labor responsibilities.

Commercial terms follow the applicable agreement. No global service-center network or fixed commercial warranty period is implied.

Request checklist

Have these details ready.

Illustrative vehicle and charger reference locations; actual label locations vary by model.
Illustrative identification guide · Actual label locations vary by model.

  • Vehicle reference

    Model, version and manufacturer reference or serial.

  • Order record

    Order or invoice, seller and purchase or delivery date, where available.

  • Issue description

    What happened, when it began, operating status and modification or repair history.

  • Safe evidence

    Overall vehicle view, affected area and accessible labels. Add a short video only when safe.

Review process

From request to next action.

A complete request supports review. Approval and timing depend on the case and applicable terms.

964 standard detail photograph
Product photograph
  1. 01 / PREPARE

    Share the details

    Identify the vehicle, describe the issue and provide relevant evidence.

  2. 02 / REVIEW

    Check the case

    Review eligibility and the reported cause. Further information or inspection may be needed.

  3. 03 / AGREE

    Confirm an action

    Discuss guidance, compatible parts, repair coordination or inspection, including any costs.

  4. 04 / RECORD

    Complete & document

    Follow the agreed action and record the repair, parts and any follow-up.

Request form

Prepare your warranty request.

Keep the vehicle details, issue history and evidence together.

Preview form · Not connectedNo request is sent or case reference created in this preview.
Contact & buyer
Vehicle & order
Issue & history
Do you see any of these safety signs?
Evidence & confirmation

* Required fields

Common questions

Before you send a request.

Do I need to return the whole vehicle?

Not every claim requires a vehicle return. The appropriate action depends on the issue, technical review, component involved and location.

Next steps may include technical guidance, compatible parts, repair coordination or inspection. The agreed resolution depends on the case.

Who pays the shipping cost for warranty parts?

Freight responsibility depends on the applicable warranty policy, commercial agreement, location and claim resolution.

Confirm shipping, return costs, import duties and repair labor before arranging an action.

Can a local technician repair the vehicle?

Local repair may be practical for suitable issues when correct parts, procedures and appropriately qualified personnel are used.

Battery, brake, steering and high-current electrical work requires appropriately qualified personnel.

Do battery and charger terms match the vehicle warranty?

Not necessarily. Confirm the model-specific battery and charger terms in the applicable order. Natural capacity loss differs from a qualifying defect; no capacity threshold is assumed here.

What if I cannot find the vehicle reference?

Write “Not available” in the form and include a safe overall vehicle or accessible label photo. Do not remove covers or open a component to locate a reference.