Spare parts
Identify the vehicle version, part label or photo and quantity.
Find parts supportOWNERSHIP & AFTER-SALES
Find the right
support path.
Start with parts, warranty or technical help. Your vehicle reference and a clear description help identify the next step.
01 / HOW CAN WE HELP?
Start with your question.
Warranty
Prepare the purchase record, vehicle reference and issue evidence.
Review warranty supportTechnical & fleet help
Describe the symptom, vehicles affected and operating impact.
Open a support request02 / BEFORE YOU CONTACT US
Prepare a useful support request.
- Vehicle model, reference or serial, and order details if available
- Describe the symptom, when it began and any recent changes
- Clear vehicle, component and label photos where safely accessible
- Short evidence video only if it is safe to record; do not recreate a dangerous fault
- Country, buyer type and a way to contact you
When the vehicle should stop.
If braking, steering, battery condition or electrical safety is in doubt, stop use and request guidance. Do not recreate a dangerous fault for a video or open a battery without an approved procedure and trained personnel.
03 / CONTACT SUPPORT
Tell us what happened.
Include the model and reference if available, symptoms, when they began, your country and contact information. A missing reference can be explained with clear vehicle or label photos.
Open the support request form
Preview form — not connectedThis page does not send or store requests. No support reference is created in this preview.
PRODUCTION SECURITY
Server-side MIME and extension checks, size limits, private randomized storage names, malware scanning where infrastructure supports it, spam protection and rate limiting are required before accepting uploads. Browser checks are not a security boundary.
- 01
Identify the vehicle
Use the reference, order details and photos to match the vehicle version.
- 02
Review the issue
The support route depends on the symptom, applicable policy and evidence.
- 03
Confirm the next action
Agree any further information, compatible part or trained local inspection needed.
04 / COMMON QUESTIONS
Before you decide.
Do you offer remote technical support?
Remote support can be provided for suitable questions and troubleshooting steps, while some mechanical or electrical work may require appropriately trained local personnel.
Can I repair the battery myself?
Battery packs should not be opened, modified or repaired without an approved procedure and appropriately trained personnel.
What should I do if the vehicle appears unsafe?
Stop using the vehicle, keep people away from any obvious hazard and seek appropriate trained or emergency assistance where required before attempting further operation.